Privacy Policy

Movers Battersea Privacy Policy

This Privacy Policy explains how Movers Battersea collects, uses, stores and protects personal data relating to our customers and prospective customers in the Battersea area. It is designed to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our services, requesting a quote, or otherwise interacting with Movers Battersea, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Movers Battersea customers, prospective customers, and individuals who contact us, request information, or use our removal and related services in the Battersea area. It covers personal data we collect directly from you, data generated when we provide services, and certain data obtained from third parties where relevant.

Data Controller

Movers Battersea is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is relevant and necessary for the provision of our services and for the operation of our business. The types of personal data we may collect include:

Identification and contact details such as your name, postal address, property addresses for collection and delivery, and other contact details you choose to provide.

Service and booking information such as details of your move, property access details, inventory or item lists you provide, preferred dates and times, and special instructions relevant to the services.

Billing and payment information such as invoicing details, billing address, payment status, and basic transaction records. We do not store full payment card details if payments are processed through secure third-party providers.

Communication records including emails, contact form submissions, written correspondence, and notes of telephone conversations where necessary to manage your booking or respond to enquiries.

Website and usage data such as basic technical information, including IP address, device information, and pages viewed, where collected through standard web server logs or similar technologies. Any such data is used to maintain and improve our website and services.

How We Collect Personal Data

We collect personal data in the following ways:

Directly from you when you contact us, request a quote, make a booking, or communicate with us by phone or in writing.

Through our website when you complete contact or enquiry forms, or when you provide information related to your move.

From third parties in limited circumstances, such as referral partners or comparison services, where you have requested that they pass your details to us so we can provide you with a quote or service.

Lawful Bases for Processing

We process your personal data under one or more of the following lawful bases:

Contract: to take steps at your request prior to entering into a contract, and to perform a contract for moving or related services that we have entered into with you. This includes managing bookings, arranging logistics, issuing invoices, and providing customer service.

Legal obligation: to comply with legal and regulatory requirements, including record-keeping, tax, and accounting obligations.

Legitimate interests: to pursue our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. These interests include responding to enquiries, improving our services, managing our operations, preventing fraud, and protecting our property, staff, and customers.

Consent: where required, for example for certain types of optional marketing communications. Where we rely on consent, you may withdraw your consent at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide our moving and related services, including assessing your requirements, preparing quotations, planning logistics, and carrying out the services you have requested.

To communicate with you about your enquiry or booking, including confirmations, updates, reminders, and follow-up correspondence.

To administer billing and payments, recover debts, and maintain accurate financial records.

To manage our business operations, including internal administration, quality assurance, training, and service improvement.

To respond to complaints, queries, or disputes and to protect our legal rights.

To comply with legal and regulatory requirements that apply to our business.

Data Sharing and Processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties may act as data processors on our behalf, or as independent controllers where appropriate.

Categories of recipients may include:

Service delivery partners such as subcontracted movers or logistics partners where required to complete your move or related services.

Payment service providers that process transactions securely on our behalf.

Professional advisers such as accountants, auditors, or legal advisers, where this is necessary for our business or to protect our legal interests.

IT and system providers that supply, support, and host our business systems and data storage solutions.

Regulatory bodies, law enforcement agencies, or other authorities where we are required to disclose personal data by law, or where disclosure is necessary to protect our rights, property, or safety or that of others.

Whenever we use data processors, we require them to process personal data only on our documented instructions, to keep it secure, and to comply with data protection laws.

International Data Transfers

Our primary processing and storage of personal data is intended to take place within the United Kingdom or other locations within the United Kingdom data protection framework. If we ever need to transfer personal data outside this framework, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protective measures, and that such transfers comply with applicable data protection laws.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with legal and regulatory requirements.

In practice, this means:

Enquiry and quotation information is generally retained for a period that allows us to manage follow-up and potential bookings, and to respond to any subsequent queries.

Booking and service records, including invoices and related correspondence, are retained for a period consistent with tax, accounting, and limitation requirements, which is typically several years.

Where personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, we will securely delete, anonymise, or destroy it.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes, using appropriate security controls, and regularly reviewing our security practices.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions.

Right of access: You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may ask us to restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

Right to object: You may object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transmitted to another controller where technically feasible.

Right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, you can contact us using the contact details set out in our main customer documentation or on our website. We may need to verify your identity before responding to your request and will respond within the timeframes required by law.

Complaints

If you are concerned about the way Movers Battersea handles your personal data, you can contact us in the first instance so that we can try to resolve your concern. You also have the right to lodge a complaint with the applicable data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updated version will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.