Terms and Conditions

Movers Battersea Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Battersea provides removal, packing, transportation, storage coordination, and related services. By placing a booking, using our services, or allowing us to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the individual or business requesting or paying for the services.

Company means Movers Battersea, including its employees, agents, and subcontractors.

Services means any removal, packing, loading, unloading, transportation, storage coordination, or associated services provided by the Company.

Goods means the items, furniture, personal effects, equipment, or other property which the Company agrees to handle, move, or otherwise deal with.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.

2. Booking Process

2.1 A booking is made when the Client accepts a written or verbal quotation issued by the Company and the Company confirms availability for the requested date and time.

2.2 Quotations are based on the information supplied by the Client, including but not limited to property access, volume of Goods, distance, and any special requirements. The Company reserves the right to revise a quotation or charge additional fees if the information provided is inaccurate or incomplete.

2.3 Unless otherwise stated, quotations are provided on the assumption of normal access conditions, including reasonable parking proximity, standard stair access, and no unusual obstacles or restrictions.

2.4 The Client is responsible for ensuring that all details in the booking confirmation are accurate. Any discrepancies must be notified to the Company as soon as possible and in any case before the date of the move.

2.5 The Company may request a deposit or part payment to secure a booking. The Contract is deemed confirmed only once the required deposit has been received by the Company.

3. Services and Client Responsibilities

3.1 The Company will provide the Services with reasonable care and skill and in accordance with the description set out in the quotation or booking confirmation.

3.2 The Client must ensure that adequate access is available at both collection and delivery addresses, including access for vehicles, loading and unloading areas, and any necessary permissions from building management or local authorities.

3.3 The Client is responsible for obtaining and paying for any parking permits, dispensations, or access permissions that may be required for the performance of the Services. If the Company is fined or penalised due to inadequate parking arrangements or access restrictions caused by the Client, the Client will be liable for such costs.

3.4 The Client must ensure that all Goods are packed safely and suitably for transport, unless the Company has agreed in writing to provide packing services. The Company is not liable for damage arising from inadequate or improper packing done by the Client.

3.5 The Client must identify and inform the Company in advance of any Goods of high value or fragile nature, including but not limited to antiques, artwork, delicate electronic equipment, glass, or items of sentimental value.

3.6 The Client must not include in the Goods any items which are hazardous, flammable, illegal, or otherwise prohibited by law or unsuitable for transport, such as explosives, firearms, chemicals, gas cylinders, or perishable foodstuffs, unless expressly agreed in writing by the Company.

4. Quotation, Rates and Additional Charges

4.1 Unless otherwise stated, quotations are based on a fixed rate or hourly rate for a specified scope of work.

4.2 The Company reserves the right to apply additional charges in the following circumstances.

Where work is carried out outside the agreed time frame due to delays caused by the Client, including delays in access to premises, waiting times for keys, or unprepared Goods.

Where the volume or weight of Goods exceeds the amount originally stated by the Client.

Where there are additional flights of stairs, long carrying distances, or other access difficulties not previously disclosed.

Where the Client requests additional services on the day of the move, including extra stops, dismantling or reassembly of furniture, or packing assistance not originally quoted.

Where road closures, access restrictions, or other external factors require diversions or additional work not reasonably foreseeable at the time of quotation.

4.3 All additional charges will be calculated at the Companys prevailing rates and are payable in accordance with the payment terms in these Terms and Conditions.

5. Payments

5.1 Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment is due as follows.

For domestic removals, full payment is due on or before the day of the move and in any event before completion of unloading.

For commercial or multi-day moves, the Company may require staged payments, including deposits and interim invoices, as specified in the quotation.

5.2 The Company accepts payment by methods stated at the time of booking. Cash payments, where accepted, must be made directly to an authorised representative of the Company and a receipt must be requested at the time of payment.

5.3 If payment is not received in accordance with agreed terms, the Company reserves the right to suspend or cancel the Services and to charge interest on overdue amounts at the statutory rate from the due date until payment is made in full.

5.4 The Client is responsible for all bank charges, transaction fees, or currency conversion costs arising from payment.

6. Cancellations and Amendments

6.1 If the Client needs to cancel or reschedule a booking, the Client must notify the Company as soon as possible.

6.2 The following cancellation charges may apply, unless otherwise specified in the quotation or booking confirmation.

More than 7 days before the scheduled move date no cancellation fee, and any deposit may be refunded or transferred at the Companys discretion.

Between 7 days and 48 hours before the scheduled move date up to 50 percent of the quoted price may be charged.

Less than 48 hours before the scheduled move date up to 100 percent of the quoted price may be charged.

6.3 If the Client wishes to amend the booking, including date, time, addresses, or scope of work, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Amendments may result in revised pricing.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any pre-paid amounts, but will not be liable for any consequential loss.

7. Liability for Loss and Damage

7.1 The Company will take reasonable care in handling and transporting the Goods. However, the Companys liability for loss or damage is subject to the limitations set out in this section.

7.2 The Company is not liable for.

Loss or damage arising from inherent defects, weakness, or pre-existing damage in the Goods.

Loss or damage to items that were not adequately packed by the Client or a third party.

Loss of or damage to items of high value or sentimental value not declared to the Company in writing prior to the move.

Loss or damage resulting from acts or omissions of the Client or any third party present at the premises.

Indirect or consequential loss, including loss of profits, income, or enjoyment.

7.3 The Companys total liability for any claim arising from a single event or series of connected events shall not exceed the value of the Goods directly affected or a reasonable replacement cost, subject to any monetary cap communicated at the time of quotation.

7.4 The Client must inspect the Goods upon delivery. Any apparent loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of the move. The Company may not be able to consider claims made outside this period.

7.5 Where the Company agrees that loss or damage has occurred and is responsible, the Company may, at its discretion, repair the item, arrange a replacement, or offer compensation up to the applicable limit of liability.

7.6 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, or for any other liability which cannot legally be limited or excluded.

8. Excluded Items and Special Risks

8.1 The Company does not accept responsibility for the carriage or handling of money, jewellery, watches, precious metals, stones, deeds, securities, stamps, or other items of exceptional value, unless agreed in writing prior to the move.

8.2 The Company is not liable for damage to electrical or mechanical equipment, including televisions, appliances, and computers, unless there is clear evidence of external physical damage caused by the Companys negligence.

8.3 The Company is not responsible for dismantling or reassembling furniture or equipment unless this service has been specifically requested and agreed. Any assistance offered in this regard is provided with reasonable care but at the Clients risk for complex or delicate items.

9. Waste Regulations and Disposal

9.1 The Company operates in compliance with applicable waste and environmental regulations. The Client must not request the Company to dispose of items in a manner that contravenes these regulations.

9.2 Where the Company agrees to remove unwanted items or waste, such services will be subject to separate charges. The Client will be advised of costs before removal where practicable.

9.3 The Company will not remove or dispose of hazardous, controlled, or prohibited waste, including but not limited to asbestos, chemicals, solvents, clinical waste, gas cylinders, or any items requiring specialist handling or licences.

9.4 If the Company discovers prohibited items or waste among the Goods, the Company may refuse to carry them, return them to the Client, or require the Client to arrange appropriate disposal at their own cost. The Client will be responsible for any costs, fines, or penalties incurred as a result of such items being presented for removal.

10. Delays and Events Beyond Control

10.1 The Company will use reasonable efforts to adhere to agreed schedules, but times given for arrival, loading, transit, and delivery are estimates only.

10.2 The Company is not liable for delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to adverse weather, traffic congestion, accidents, road closures, breakdowns, strikes, acts of terrorism, or acts of government or regulatory authorities.

10.3 If such events occur, the Company will take reasonable steps to minimise disruption, including rescheduling where practical, but shall not be liable for any resulting loss or inconvenience.

11. Insurance

11.1 The Company maintains insurance cover appropriate to its business activities. Details of cover, including any limits or exclusions, are available on request.

11.2 It is the Clients responsibility to ensure that their own insurance arrangements, including home contents or business insurance, are adequate for the value of the Goods and any specific risks associated with the move.

12. Complaints

12.1 If the Client has a complaint about the Services, the Client should raise it with the Company as soon as possible, providing relevant details and any supporting evidence.

12.2 The Company will investigate complaints in a fair and timely manner and will endeavour to respond with an explanation or proposed resolution within a reasonable period.

13. Data Protection and Privacy

13.1 The Company collects and processes personal data necessary for the performance of the Services, including contact details, addresses, and payment information.

13.2 The Company will handle personal data in accordance with applicable data protection laws and will use such data only for the purposes of providing the Services, managing the Contract, and complying with legal obligations.

13.3 The Client has the right to request access to personal data held by the Company and to request correction of any inaccuracies.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute arising out of or in connection with them or the Services provided by the Company shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of the Company.

15.3 The failure of either party to enforce any right or remedy under these Terms and Conditions shall not be construed as a waiver of such right or remedy.

15.4 These Terms and Conditions, together with the quotation or booking confirmation, constitute the entire agreement between the Client and the Company and supersede any prior understandings or arrangements, whether oral or written.