Movers Battersea Service Terms and Conditions
These Terms and Conditions set out the basis on which Movers Battersea, the Company, provides moving and related services to customers. By making a booking, confirming an order, or allowing work to begin, the customer agrees to be bound by these terms. These terms are intended to create clarity around the booking process, payment obligations, cancellations, liability, waste handling, and the legal framework governing the service. They apply to domestic and commercial work unless otherwise agreed in writing.
For the purpose of these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” or “the customer” mean the individual or business receiving the service. Any variation to these terms must be confirmed in writing by an authorised representative of the company. No employee, contractor, or third party may alter these terms orally unless expressly permitted in writing.
We reserve the right to update or revise these terms from time to time. The version in force at the time your booking is accepted will apply to your service, unless a later written variation is agreed. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue in full force and effect.
1. Booking Process
A booking is formed only when we have confirmed the service in writing, by email, text message, online confirmation, or another recorded method. A request for a quote does not constitute a booking. We may provide a quotation based on the information supplied by you, including the nature of the items, access conditions, dates, parking restrictions, and any special handling requirements. If the information later proves inaccurate or incomplete, we may revise the quotation, amend the service plan, or refuse to proceed where the change materially affects the work.
It is your responsibility to provide accurate and complete details at the time of booking. This includes the address or addresses involved, the size and type of load, whether dismantling or reassembly is needed, the presence of fragile or high-value items, and any restrictions affecting loading or unloading. You must also tell us about any items requiring special care, including pianos, large appliances, artwork, IT equipment, or items with unusual weight or dimensions. Failure to disclose relevant details may result in delay, additional charges, or refusal of service.
We may ask for photographs, inventories, or further information before confirming the booking. Where a survey has been carried out, the quotation will normally be based on the details observed at the time of the survey. If the actual job differs from what was agreed, we may charge for extra labour, additional vehicle time, waiting time, packing materials, or revised disposal costs. We also reserve the right to use suitable subcontractors or additional staff where required to complete the work efficiently and safely.
2. Service Scope and Customer Obligations
Our services may include loading, transport, unloading, furniture handling, packing, unpacking, and other agreed moving-related tasks. The exact scope of work will be described in the confirmation or quote. Any task not specifically included should be treated as excluded unless separately agreed. We are not obliged to carry out work that is unsafe, unlawful, or outside the agreed scope, even if requested on the day.
You must ensure that the property, access route, and items are ready for the service at the agreed time. This includes arranging any necessary permissions, lift access, parking arrangements, and building approvals where relevant. If you are moving from or into premises with restrictions, you are responsible for notifying us in advance. We may refuse entry, suspend work, or charge for delays caused by a failure to prepare the property properly.
Unless otherwise agreed, you are responsible for disconnecting appliances, draining fluids, removing personal data from electronic devices, and securing items that contain confidential or sensitive material. We do not accept responsibility for the loss of cash, valuables, jewellery, documents, or irreplaceable items unless we have expressly agreed in writing to handle them under a declared and accepted arrangement.
3. Payments and Charges
Prices may be quoted as a fixed fee or on an hourly, half-day, daily, or tailored basis. Any estimate is based on the information available at the time and may be revised if the scope changes. Charges may include labour, vehicle use, fuel, packing materials, congestion or parking-related costs, waiting time, access difficulty, and disposal fees where waste removal is included.
Unless stated otherwise, payment is due in full upon completion of the service or in accordance with the invoice terms set out in the booking confirmation. We may require a deposit or advance payment to secure a date, especially for larger moves or jobs involving specialist equipment. Deposits are usually non-refundable except where we cancel the service or where mandatory consumer law provides otherwise.
We accept payment by the methods notified at the time of booking. If payment is not made on time, we may charge interest and reasonable recovery costs to the extent permitted by law. We may also suspend further services, retain goods where legally allowed, or decline future bookings until the outstanding balance is settled. Where the customer is a business, late payment may be pursued under the Late Payment of Commercial Debts legislation where applicable.
Any additional work requested during the service may be charged separately at the rates applicable on the day. This includes extra trips, unforeseen dismantling, extended loading time, stair carries, long carries, or any necessary adjustment to the original plan. We will normally inform you of such charges as soon as reasonably possible, but urgent operational decisions may need to be made before confirmation is obtained.
4. Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by providing notice as early as possible. The amount payable on cancellation depends on how much notice is given and whether costs have already been incurred. Where a booking is cancelled shortly before the scheduled time, we may retain the deposit and charge a cancellation fee reflecting preparatory work, allocated staff, reserved vehicle time, and other reasonable losses.
If you wish to change the date or time, we will try to accommodate your request, but any amendment is subject to availability. Changes made at short notice may affect the price, particularly if new arrangements require extra labour or time. If access is delayed, the team is unable to enter, or the move cannot proceed because you are not ready, waiting time may be charged and a fresh appointment may be required.
We may cancel or postpone a booking if circumstances beyond our reasonable control make performance impracticable or unsafe. This includes severe weather, road closures, traffic incidents, vehicle breakdown, staff illness, industrial action, accidents, or legal restrictions. If we cancel for reasons within our control, we will either rearrange the service or refund any payments due for the cancelled portion, subject to applicable law.
Where cancellation rights under consumer law apply, those rights are not affected by these terms. However, if you request that the service begins within the statutory cancellation period, you may lose the right to cancel once the service has been fully performed, and may owe a proportionate amount for work already carried out if you cancel after performance has started. This will be explained where relevant.
5. Liability and Insurance
We will carry out the service with reasonable care and skill. Our liability for loss or damage arising from our negligence is limited to direct losses that are reasonably foreseeable. We do not accept liability for indirect, incidental, or consequential losses, including loss of profits, business interruption, missed deadlines, or emotional distress, except where such limitation is prohibited by law.
We are not responsible for damage caused by items that are poorly packed, structurally weak, already defective, or unsuitable for transport. Similarly, we are not liable for damage resulting from inherent vice, hidden defects, pre-existing wear, or inadequate instructions from the customer. If you pack items yourself, you remain responsible for ensuring they are fit for transit.
To the extent permitted by law, our liability for loss or damage to property will be limited to the replacement, repair, or reasonable market value of the item, whichever is the lower and appropriate in the circumstances. Any claim must be made as soon as reasonably practicable and, in any event, within a reasonable period after the incident is discovered. You must allow us a fair opportunity to inspect the item and assess the claim before repair or disposal.
Where the service includes loading or unloading into premises, we are not responsible for damage caused by pre-existing structural issues, loose fixtures, unsuitable flooring, hidden wiring, defective stairs, weak handrails, or access routes not reasonably safe for moving work. You should notify us in advance of any known risks. We may decline to handle items or areas that appear unsafe.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Your statutory rights as a consumer are not affected.
6. Waste Removal and Regulatory Compliance
Where waste collection, disposal, or clearance is included as part of the service, the customer agrees to provide an accurate description of the materials involved. You must not conceal hazardous, prohibited, or regulated waste among general items. We may refuse to collect anything that is unsafe, illegal to handle, or outside the agreed disposal scope. Any change to the waste type may result in revised charges or refusal of service.
All waste handling will be carried out in accordance with applicable UK waste legislation and relevant environmental obligations. This includes proper segregation, lawful transfer, and disposal through authorised routes where required. We reserve the right to request details about the source, composition, and quantity of waste before agreeing to remove it. If waste is misdescribed or contains restricted substances, you may be responsible for any resulting costs, penalties, or specialist disposal charges.
The customer remains responsible for ensuring that waste placed for collection belongs to them or that they are authorised to dispose of it. We do not accept responsibility for items illegally dumped, contaminated, or presented without the required information. If we reasonably believe that waste has been incorrectly classified, we may pause the job until the issue is resolved. You agree to indemnify us against losses arising from inaccurate descriptions or unlawful disposal instructions provided by you.
7. Force Majeure, Complaints, and General Provisions
We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control. This includes natural events, fire, flood, civil disruption, road accidents, government restrictions, transport interruptions, and similar occurrences. In such cases we may postpone the service, alter the method of performance, or terminate the booking if continuation is not reasonably possible.
If you have a concern about the service, you should notify us as soon as possible so that we can investigate and, where appropriate, propose a remedy. A failure to raise concerns promptly may make it harder to assess the issue fairly. Any remedy we offer will be proportionate to the nature of the problem and consistent with your statutory rights.
Nothing in these terms creates a partnership, employment relationship, or agency relationship between us and the customer. You may not assign your rights or obligations under the booking without our prior written consent. We may assign or subcontract part or all of the service, provided this does not materially reduce the level of service promised.
If any provision of these terms is found invalid, unlawful, or unenforceable by a court, that provision will be deemed modified to the minimum extent necessary, and the remaining provisions will continue to apply. No failure by us to enforce any term shall be taken as a waiver of our right to do so later.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or the booking will be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these conditions for Movers Battersea.